Every ContractSafe account includes support and a designated Customer Success Manager (CSM). Live support is available 24 hours a day, five days a week, and the AI-powered chatbot is available 24/7. You can start a chat with live support from the blue question mark icon in the app.
This article explains how to start a chat, find your CSM, and get in touch by email.
How to contact ContractSafe live support
- Log in to ContractSafe.
- Select the blue question mark icon in the application.
- Select the chat option to start a conversation with Support.
If you'd like a walkthrough of the help options inside your account, see how to get help from our team while in your account (video).
How to find your Customer Success Manager
If you don't know who your designated CSM is:
- Log in to ContractSafe.
- Select the blue question mark icon.
- Select Contact your CSM.
Book time with a Customer Success Manager
You can also book a meeting directly with one of our CSMs:
Contact support by email
You can also email support@contractsafe.com, and a member of our support team will happily connect you with your CSM.
New to ContractSafe? See what training is available for ContractSafe users, or learn more about ContractSafe's customer support.