Every ContractSafe account includes support and a designated Customer Success Manager (CSM). Live support is available 24 hours a day, five days a week, and the AI-powered chatbot is available 24/7. This article explains how to start a chat, find your CSM, and provide the information that helps Support resolve an issue quickly.
Contact live support
To contact the live support team:
- Log in to ContractSafe.
- Select the blue question mark icon in the application.
- Select the chat option to start a conversation with Support.
Find your Customer Success Manager
If you do not know who your designated CSM is:
- Log in to ContractSafe.
- Select the blue question mark icon.
- Select Contact your CSM.
CSMs:
You may also reach out to support@contractsafe.com and a member of our support team will happily connect you with your CSM.