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How do I reset my Two-Factor Authentication method?

This article will guide you through resetting your two-factor authentication method. Whether you've changed phone numbers, lost your device, or can't authenticate for any reason, an Admin-level user on your account can assist you.

An Admin-level user can assist you with resetting your two-factor authentication. If you are the Account Owner and need assistance, please contact us at support@contractsafe.com.

Directions for Resetting a User's Two-Factor Authentication

To reset a user's two-factor authentication method, you can simply select Resend on your User Management menu next to the user. Read below for more specific instructions.

  1. If you're an Admin-level user, select Settings
  2. From your Settings Menu, click on Users
    Screen Shot 2022-09-30 at 2.41.45 PM
  3. Find the user's email on your list of users and select Resend under the Invite section
    Screen Shot 2022-09-30 at 2.42.00 PM
  4. Instruct the user to log in and follow the prompts to choose a new authentication method
    Screen Shot 2022-09-30 at 2.45.45 PM