An Admin-level user can assist you with resetting your two-factor authentication. If you are the Account Owner and need assistance, please contact us at support@contractsafe.com as extra verifications are necessary due to the nature of the situation.
Directions for Resetting a User's Two-Factor Authentication
To reset a user's two-factor authentication method, you can simply select the Resend invite button on your User Management menu next to the user. Read below for more specific instructions.
- If you're an Admin-level user, select Settings -> Users.
- Search for the user's email on your list of users and click on More section.
- Click on the Resend button adjacent to the user's email address. A new invitation link will be sent out to the user you selected.
- Instruct the user to log in and follow the prompts to choose a new authentication method.
ContractSafe encourages the use of an Authenticator app over cell phone authentication, as it is more reliable, can be accessed offline, or without signal reception.
Please reach out to support@contractsafe.com for any questions.