To change your Dual-Factor Authentication (DFA, also called 2FA) method in ContractSafe, go to Settings > Personal Settings > Change DFA Information and choose either an authenticator app or a text message code sent to your cell phone. You can update your DFA phone number from the same window.
When your organization uses DFA, you can use an authenticator application (Google, Microsoft, LastPass, Authy, Yubico, etc.) or have a code sent via text message to your cell phone. If you're setting up DFA for the first time, see how to enable and set up two-factor authentication.
Change your DFA method or phone number
- Go to Settings > Personal Settings > Change DFA Information.
- In the small window that appears, choose to set up a mobile number (Cell Phone) or an Authenticator App, based on your preference.
- To update the cell phone number used for DFA, click Change and enter your new phone number in the text box.
- Click Save at the bottom and you're all set.
The next time you log in to ContractSafe with your email and password, you'll be asked to complete dual-factor authentication using the method you chose here.
Tip: We recommend using an authenticator app over a mobile number, as your experience with text messaging may vary by service provider and cell coverage. The authenticator app also provides recovery options accessible to you and your administrator.
For numbers outside of North America, enter "+" then your country code followed by your number, e.g. +443031237300
Note: If you no longer have access to the phone number registered for Dual-Factor Authentication, contact an Admin-level user. They can help you reset it by following this guide to resetting two-factor authentication.
Forgot your password? See how to reset your password.
Please reach out to support@contractsafe.com if you need further assistance.