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Where is ContractSafe data stored? (data residency)

See which regions ContractSafe can store your contract data in and when you need to choose one.

ContractSafe stores your contract data in one of four data residency regions: the United States, Europe, Canada, or Australia. You choose your region during the onboarding period, so contact ContractSafe Support or your implementation contact as early as possible if your organization needs a specific region.

What data residency means

Data residency refers to the geographic region where your ContractSafe contract data is stored. Choosing a region can help your organization align ContractSafe with internal policies, customer commitments, regulatory expectations, or procurement requirements.

Data residency is a hosting and storage decision. It doesn't change how you use ContractSafe, the features included in your plan, or the permissions assigned to your users. Some features may have additional processing considerations, including the Canada-hosted AI note below.

Available data residency regions

ContractSafe currently offers the following data residency options:

  • United States
  • Europe
  • Canada
  • Australia

For more information about ContractSafe's hosting, encryption, compliance, and residency options, visit the ContractSafe Security Page.

When and how to request a region

The option to choose a data residency region is available during the onboarding period. If your organization needs a specific region, contact ContractSafe Support or your implementation contact as early as possible during onboarding.

  1. Identify the region your organization requires during procurement or implementation planning.
  2. Tell your ContractSafe implementation contact or Support team which region you need.
  3. Confirm the selected region before onboarding is complete and contract data is uploaded.

Important: If your account is already live and you need to discuss a residency change, contact Support. Don't upload sensitive contract data while you're waiting for a residency requirement to be confirmed.

Things to know about choosing a region and Canada hosting

Notes:

The option to choose where your data is stored is only available during the onboarding period. If storing your data in a specific region is necessary, please reach out to support@contractsafe.com.

For customers with Canada data residency, please note that some of the AI models we use aren't available with Canada hosting, so those features process your data using US-hosted models. Your contracts and related data are always stored at rest in Canada and are never stored at rest in the US.

For details on how ContractSafe's AI sub-processor handles your data, see the Microsoft Azure OpenAI sub-processor FAQs.

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Please reach out to support@contractsafe.com if you have further inquiries.